Frequently Asked questions
When and how do I pay?
Fees are payable when you receive your confirmation of enrolment and invoice for the enrolment fee. Fees must be paid in full within five days of receiving this notification from Response Employment & Training. We may cancel an enrolment or discontinue training if fees are not paid as required. Payment methods include direct deposit, cheque or credit card via Pay Pal.
Can I get a refund?
Yes - If you give notice to cancel your enrolment ten business days or more prior to the commencement of a program you will be entitled to a full (100%) refund of fees paid.
If you give notice to cancel your enrolment nine business days or less prior to the commencement of a program you will be entitled to a 75% refund of fees paid. The amount retained (25%) by Response Employment & Training is required to cover the costs of staff and resources which will have already been committed based on your initial intention to undertake the training.
If you give notice to cancel your enrolment after a training program has commenced, you will not be entitled to a refund of fees. Discretion may be exercised by the Chief Executive Officer if there is extenuating or significant personal circumstance that led to your withdrawal.
What is your refund guarantee?
If for any reason Response Employment & Training is unable to fulfil its service agreement with a student, Response Employment & Training must refund the student’s proportion of fees paid for services not yet delivered.
What are the training delivery options?
Response Employment & Training offers courses in the following delivery modes
- Face to face training
- Offsite training
- Online training
What if there are changes to conditions?
Response Employment & Training Training reserves the right to amend the conditions of the student’s enrolment at any time. If amendments are made that effect the student ‘s enrolment the student will be informed 7 seven days prior to changes taking effect.
Can I get credit transfers?
Response Employment & Training recognises qualifications and Statements of Attainment issued by other Registered Training Organisations, or by the Response Employment & Training Institute for other qualifications that you may have previously completed. Students who have successfully completed whole units of competency with another RTO can apply for credit transfer. Both processes allow the student to reduce the time, study load and cost associated with achieving a qualification.
Students can apply for Credit Transfer by submitting a Credit Transfer application form along with original Certificates/ Statements of Attainment to our administration staff. The Credit Transfer application form is available on request from our administration staff.
RECOGNITION OF PRIOR LEARNING OR COMPETENCY
Recognition is an assessment-only pathway, which provides you with the opportunity to gain formal recognition of the skills and knowledge you currently hold and use, in your position as a worker in the Disability Work Industry.
Recognition is the way competencies achieved, and currently held by you, can be formally assessed against Units of Competency in the Certificate IV in Disability Work, regardless of how, when or where you achieved these competencies.
If you have worked in the Disability Work industry for some time, then the recognition pathway is a good one for you to explore. The recognition pathway allows you to avoid the duplication of training, while providing you with access to qualifications at a level appropriate to your experience, it acknowledges the value that you, as an experienced worker, bring to any organisation.
Recognition of prior learning can result in a full qualification, or a Statement of Attainment, or partial completion of a qualification.
Response Employment & Training will be your Registered Training Organisation and your partner in the process of recognition. A qualified assessor, employed by Response Employment & Training, will assess your portfolio of evidence.
There are three possible outcomes of your assessment:
- You are assessed as competent, or
- You are assessed as not yet competent, or
- It is noted that further evidence is required.
If you feel you have been treated unfairly, or the assessment process was not valid, talk to your assessor. If you’re still not satisfied with the result, you may have the right to an appeal.
Access & Equity
Response Employment & Training is committed to integrating access and equity principles within all the services we provide to our VET in School learners. All our staff treat Learners fairly, equally and without discrimination. Our Code of Conduct guides all staff activities and practices. Response Employment & Training provides access and equity to students with special learning needs.
We encourage positive outcomes for students of the Vocational Education and Training system by giving them enabling skills to participate successfully in Vocational Education and Training services and programs. Response Employment & Training trainers and teacher/trainers take special needs into consideration from the planning stage onward, and adopt particular delivery and assessment methods as appropriate.
Regardless of cultural background, gender, sexuality, disability or age, all students have the right to learn in an environment that is free from discrimination and harassment,and be treated in a fair and considerate manner. Response Employment & Training has developed quality support services that enhance student’s chances to achieve positive outcomes.
If at any time, you feel that any teacher/trainer or staff member is not abiding by our Code of Practice,we advise you to report your complaint or grievance to your teacher/trainer or other available support services at your school. If you feel more comfortable, you can contact Response Employment & Training directly and we will assist you through our complaints and appeals (if applicable) procedure.
Learners' right to access Australian Consumer Protection law and other legal remedies is not affected by the Response Employment & Training terms and conditions of enrolment.