COMMUNITY SERVICES

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COURSE DESCRIPTION

This course is a good starting point if you want to work in community services.

It helps you learn what it is like to work in jobs that support people, such as a community support worker or care assistant. 

You will learn the basics of how to help people in a safe, respectful and professional way.

In this course, you will learn about:

• Talking and listening to people in a clear and respectful way
• Helping in emergency or unexpected situations
• Working safely with children
• Building and looking after good relationships with others
   

This course is a good first step if you want to:

• Move into further study in community services, or
• Get recognition for skills and experience you may already have from work, family or community roles

SKILLS THAT HELP YOU DO WELL IN THIS COURSE

To be successful in this course, it helps if you:

• Care about helping people and supporting your community
• Can listen well and talk respectfully with different people
• Are reliable and turn up on time
• Can follow instructions and work safely
• Are willing to learn, ask questions and try new things
   

You do not need to know everything before you start. this course is about learning the basics and building confidence.

JOBS PATHWAYS

After completing this qualification, you may be able to work in roles such as:

• Community Services Worker
• Assistant Community Services Worker
• Accommodation Support Worker
• NDIS Support Worker
• Family Support Worker

There are no courses currently scheduled for delivery in 2026. Employers and schools can contact our office to discuss your training needs.

COURSE DESCRIPTION

This course is for people who want to help keep their community safe and strong.

It is designed for people working, or wanting to work, in community safety roles in remote, regional and other communities. 

These roles may include night patrol, safety patrols, outreach work, community liaison, or supporting people through local safety programs.

In this course, you will learn how to:

• Support community safety and wellbeing
• Work with people in a calm and respectful way
• Help prevent harm and respond to community safety issues
• Work with other services and community members
• Follow workplace rules and safety procedures
   

You will usually work with guidance from a supervisor or team leader. Sometimes you will be directly supervised, and sometimes you will work on your own, following clear instructions and workplace policies.

Your work will help support the safety, wellbeing and connection of people in your community.

SKILLS THAT HELP YOU DO WELL IN THIS COURSE

To be successful in this course, it helps if you:

• Care about your community and the wellbeing of others 
• Can stay calm in difficult or stressful situations
• Are respectful, patient and able to listen
• Can follow rules, procedures and safety instructions
• Are reliable, responsible and willing to learn 
• Can work both as part of a team and on your own when needed
   

You do not need to have all these skills before you start this course will help you build them.

JOBS PATHWAYS

This qualification can lead to work in community safety roles, especially in remote and regional areas, including:

• Community Safety Officer 
• Night Patrol Officer 
• Safety Support Worker 
• Community Liaison Officer 
• Outreach Worker 
• Community Safety Patrol Worker 
• Youth or Community Engagement Support Worker

This course is currently only delivered in the workplace to existing workers.

We currently have traineeship funding available through the Northern Territory Government for this program. Employers are encouraged to contact our office for more information.

COURSE DESCRIPTION

This course is for people who want to work in community services supporting people in a more skilled and responsible role.

In this course, you will learn how to plan and deliver person-centred support. This means working with people to understand their needs and helping them in ways that respect their choices, culture and situation.

You may support:

• Individuals
• Families
• Groups
• Whole communities
   

Your work may include:

• Supporting people to access services
• Speaking up (advocacy) for people who need help
• Helping people through difficult situations
• Doing case work or case management
   

At this level, you may often work on your own within clear rules and guidelines. You may also help lead or supervise other workers or volunteers, or support a small team or project.

Work can take place in many settings, such as community organisations, support services, case work or case management roles.

SKILLS THAT HELP YOU DO WELL IN THIS COURSE

To be successful in this course, it helps if you:

• Care about helping people and supporting your community
• Can listen carefully and communicate clearly and respectfully
• Are organised and able to manage your time and tasks
• Can make decisions within workplace rules and policies
• Are comfortable taking responsibility and guiding others
• Can stay calm and professional when dealing with complex or sensitive issues
   

You do not need to be an expert before starting, this course will help you build these skills and confidence.

JOBS PATHWAYS

This qualification can lead to work in a range of community services roles, including:

• Community Services Worker
• Health Education Officer
• Domestic Violence Officer
• Case Coordinator or Case Worker (Disability or Community Services)
• Care Team Leader
• School Support Officer (working with children with disabilities)
• Assistant Community Services Worker
• Accommodation Support Worker
• Family Support Worker

We currently have traineeship funding available through the Northern Territory Government for this program. Employers in Darwin, Katherine and Alice Springs are encouraged to contact our office for more information.