Health & COMMUNITY SERVICES

---

COURSE DESCRIPTION

Get your foot in the door of the community services sector with this accessible course. This qualification will give you a sense of what will be required of you in a community services role, such as care assistant or community support worker. Explore topics related to effective communication, responding to emergencies, working with children and managing relationships. This course provides a sound framework for further study, or to formalise skills you may already have. 

CAREER OPPORTUNITIES

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; roles may provide support, recruitment, performance management, risk management, advocacy or interventions to individuals, groups or communities and range from working under the direction and supervision of others to managing the programs and services themselves.

Possible job titles relevant to this qualification include:

• Community Services Worker
• Assistant Community Services Worker
• Accommodation Support Worker
• NDIS Support Worker
• Family Support Worker 

COURSE DESCRIPTION

This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services. At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts. 

CAREER OPPORTUNITIES

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; roles may provide support, recruitment, performance management, risk management, advocacy or interventions to individuals, groups or communities and range from working under the direction and supervision of others to managing the programs and services themselves.

Possible job titles relevant to this qualification include:

• Community Services Worker
• Health Education Officer
• Domestic Violence Officer
• Case Coordinator or Worker (Disability or Community Services)
• Care team leader
• School Support Officer (working with children with disabilities)
• Assistant Community Services Worker
• Accommodation Support Worker
• Family Support Worker