ABOUT US

RESPONSE EMPLOYMENT and TRAINING

Response Employment and Training is a Northern Territory based locally owned Registered Training Organisation (RTO). We offer both Nationally Recognised Training (NRT) and non accredited programs.

We provide training and assessment services for community service and health organisations, Government, individual businesses and jobseekers to obtain much-needed workplace skills and knowledge.

We provide our training in urban, regional, remote and very remote locations across the Northern Territory.

Our other areas of service delivery include Indigenous pre-employment programs and ongoing accredited training delivery with the support of the Northern Territory Government. We employ a team of highly qualified and experienced people who are diverse and pride themselves on delivering excellence.

Response Employment and Training has extensive expertise and experience and a commitment to the community, disability, employment and vocational training sectors. Since the organisation’s inception, Response Employment and Training has built an impressive reputation for delivering innovative, high-quality, client-focused training that facilitates client access to life-long learning and training.

OUR VALUES

Response Employment and Training through our Directors, employees and contractors embrace the following core company values:

Principled – We pledge to act with honesty and ethics in all dealings with our clients and community.

Equality – Ensure that clients and staff are treated equally while valuing their uniqueness.

Innovation – We strive to think outside the traditional boundaries and develop innovative training solutions that make a difference in people’s lives and supports their way of learning.

Confidence - We maintain the confidence and trust of our clients and community by providing clear, consistent, and quality service delivery.

OUR MISSION & OBJECTIVES

Response Employment and Training will achieve its vision through the following:

Achieving and maintaining ongoing registration with the national VET Regulator
Delivering the highest quality training solutions to our clients whilst maintaining a continuous improvement approach, rigorous reviews, effective evaluations and systems monitoring
Delivering training that is culturally appropriate and tailored to individual needs through responsive and innovative practices.

OUR STAFF

Staff at Response Employment and Training are qualified and experienced VET practitioners who understand the needs of today’s learners and the importance of delivering training that is engaging, realistic and relevant to the learner and their future pathway.

Response Employment and Training understands the demands that many learners experience, and our trainers and staff are available to assist learners over the duration of the course. For any queries, questions or assistance that you may have during your training our staff are always accessible by contactingus at training@responsetraining.com.au

FEES & PAYMENTS

Response Employment and Training Fees:

Individuals who do not meet the eligibility requirements for a funded training place or who are not in a sponsored program can enrol in our training and a course fee will apply.

The training course fee covers items such as course materials, administrative support, student services, training and assessment services.

For details of our 2022 course fees please view our Learner Handbook available on this website.

On confirmation of enrolment, a payment of $1450 is due and payable within 7 days.

The balance of the remainder of the course fee will be invoiced to you in equal monthly payments for the remainder of the course duration. The monthly fee installments are due and payable within 7 days of receiving the invoice.

Payment methods include direct deposit, cash, cheque or credit card.

Where extenuating circumstances exist and you experience difficulty in making payments consideration may be provided to extending the due dates for payments.

Please view our Course Guide for a list of all 2022 course fees.

Award re-issuance

A fee of $50 is charged to re-issue a Certificate or a Statement of Attainment.

RPL fees

A fee of $2,500 is charged for a full qualification RPL assessment

A fee of $ 350 is charged for single units of competency RPL assessment

Complaints, Appeals and Assessment Appeals

Response Employment and Training Fees:

Response Employment and Training has developed a fair and equitable Complaints, Appeals and Assessment Appeals Policy.

Students may lodge complaints that involve the conduct of the RTO, its trainers, assessors, other staff including its contractors or any third-party providing services on our behalf, or other students.

Students may lodge complaints in writing, verbally or through a representative acting on their behalf. Complaints may be lodged with the CEO or submitted through quality@responsetraining.com.au

All complaints received are acknowledged, investigated and a decision is to be made within 60 calendar days. Where this timeframe cannot be met, complainants will be advised of the reasons and progress updates will be provided.

Once a decision is made and you remain dissatisfied you can request a review to be undertaken. The RTO will seek a person independent of the RTO to review the decision. If you are requesting a review this must be made within 28 calendar days of the decision being made. Appeals can be lodged with the CEO or submitted through quality@responsetraining.com.au

There is no cost to students to lodge a complaint or an appeal.

All complaints, appeals and assessment appeals records and information are retained securely and are kept confidential.

We use the information from complaints to improve our services.

Details of our Complaints, Appeals and Assessment Appeals Policy are also detailed in the Student Handbook.

If you require a copy of the Response Employment and Training Complaints, Appeals and Assessment Appeals Policy please contact us at quality@responsetraining.com.au